Support for complex financial cases
The appropriate next step depends on the institution, jurisdiction, evidence and status of the funds. Our public information explains the case categories and the documentation typically involved.
Offshore finance matters
Organize information about funds held outside a client’s home jurisdiction, including account ownership, compliance requests and documentation required by the relevant institution.
Learn moreTransaction restrictions
Review the stated reason for a hold or restriction, record communications and assemble proof of identity, ownership and transaction purpose for assessment.
See the processFraud and identity checks
Use the verification tools and official channels to reduce impersonation risk and check whether a communication or reference should be escalated.
Verification information
Clear steps, evidence-led decisions
Every matter is different. The general sequence described in the company dossier is to audit the restriction, prepare proof of legitimacy, communicate with the relevant institution or authority, and coordinate delivery only after the assets are released and the method is agreed.
Read the case processVerification and realistic expectations matter.
Cashback Insured cannot unilaterally control decisions made by banks, payment providers, courts or government authorities. A review does not guarantee a release or a particular timeframe. Ask for the written scope of work, applicable fees, required documents and case reference before proceeding.
Need assistance?
Use the official support email or your customer account to ask about an existing case.
Contact Cashback Insured